FAQs
Delivery
How fast do you deliver?
How fast do you deliver?
In central Dubai we deliver within 6 to 12 hours, elsewhere in Dubai within 12 to 24 hours. Other emirates take 1 to 2 days. Deliveries run between 09:00 and 21:00.
Is delivery free?
Is delivery free?
Yes, on orders from AED 200 in Dubai and from AED 350 in the other emirates. Below that the delivery fee is calculated at checkout from your address.
Where do you deliver?
Where do you deliver?
Across the United Arab Emirates. Dubai is split into two zones, which is why the window there is 6 to 12 or 12 to 24 hours. Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah take 1 to 2 days.
What are your delivery hours?
What are your delivery hours?
Deliveries run from 09:00 to 21:00, seven days a week. Our support answers around the clock, so you can write at any hour.
Orders
How do I place an order?
How do I place an order?
Add what you need to the basket and check out on the site. If you would rather order by message, write to us on WhatsApp and we will put it together for you.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, free of charge, as long as the order has not been packed and dispatched. Message us as soon as you can. Once it has left us we can no longer cancel it, but if anything is wrong on arrival the usual terms still apply.
Part of my order is missing. What now?
Part of my order is missing. What now?
Tell us within 24 hours with your order number and a photo. A missing or wrong item is on us: we will send it with your next delivery, refund it, or credit your next order.
How can I reach you?
How can I reach you?
WhatsApp or phone +971 54 540 9990, support around the clock. Write to support@sezon.ae about an order, or info@sezon.ae for anything else. We are also on Instagram at @sezon.ae.
Products and returns
Where do your products come from?
Where do your products come from?
Directly from selected farms in Uzbekistan, Armenia and Georgia. We work with the same growers season after season and check every batch before it is packed.
What if something arrives damaged or is not fresh?
What if something arrives damaged or is not fresh?
Contact us within 24 hours of delivery with a photo of the product and its packaging. We will replace it, refund it, or credit your next order, whichever suits you.
Can I return something I changed my mind about?
Can I return something I changed my mind about?
We sell fresh food, so returns cover products that arrived damaged, in poor condition or wrong. For food safety we cannot take back anything opened or unsealed, or anything that was not stored properly after delivery.