Return Policy
We care about you just as much
as we care about our products.
If something went wrong — we will resolve it honestly and quickly.
When a return is possible
When a Return is Possible
We accept returns or exchanges if:
  • the product was damaged during delivery
  • the item arrived in poor condition
  • the wrong product was delivered
We value your trust and take responsibility for every order.
When a Return is Not Possible
According to food safety standards, returns cannot be accepted if the product:
  • was opened or unsealed
  • shows signs of improper storage after receiving
  • lost its commercial appearance due to the buyer
This is necessary for the safety of all customers.
Timeframe
Please inform us about the issue:

WITHIN 24 HOURS AFTER RECEIVING THE ORDER

This helps us resolve the matter quickly.
How to Request a Return
  • Contact us
  • Describe the issue and attach photos
  • We will offer:
product replacement
refund
or a bonus for your next order

We always choose the solution that is honest and convenient for you.
Return Contacts
  • WhatsApp / Phone: +971-XXX-XXX-XXX
  • Email: support@sezon.ae